Spitfire Elite Consulting
Terms and Conditions of Service
Effective Date: 6/25/2025

1. Introduction and Acceptance

Welcome to Spitfire Elite Consulting (“Spitfire,” “we,” “us,” or “our”). Spitfire provides professional-grade digital and physical logbook formatting, customization, and presentation services tailored for aviation professionals. These Terms and Conditions of Service (“Terms”) govern your access and use of the website located at https://www.spitfirepremier.com and any associated software, platforms, mobile applications, documentation, tools, materials, and related services (collectively, the “Services”).

By accessing, browsing, subscribing to, uploading to, downloading from, or using the Services in any capacity, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree with any provision of these Terms, you must immediately cease use of the Services.

2. Eligibility and User Representation

You affirm that you are:

• At least 18 years of age, or the legal age of majority in your jurisdiction;
• Capable of entering into a legally binding agreement;
• Not barred from using the Services under any applicable law;
• Accessing the Services for lawful purposes and in accordance with these Terms.

You further agree to provide and maintain accurate, truthful, current, and complete account and user data (“Client Data”). You are solely responsible for ensuring your login credentials are secure and confidential.

3. Scope of Services

Spitfire offers Services which may include but are not limited to:

• Logbook data ingestion, formatting, validation, and enhancement;
• Generation of professionally styled digital and/or printed logbooks;
• Custom interview preparation materials based on user-supplied logbooks;
• Archival and export functions for user data;
• Consultation and ancillary services as offered.

These Services are intended to assist users in preparing visually polished aviation logbooks for personal, professional, or interview use. Spitfire does not offer FAA or other regulatory certification, nor does it guarantee employment outcomes.

4. Account Registration and Responsibilities

To access certain features of the Services, you may be required to create an account. You agree to:

• Provide accurate and complete registration information;
• Maintain and promptly update such information;
• Maintain the confidentiality of your credentials;
• Accept responsibility for all activities occurring under your account.

You agree to immediately notify Spitfire of any unauthorized use, breach, or suspected breach of security. Spitfire is not liable for any loss or damage arising from your failure to comply with these requirements.

5. License Grant and Client Content

You retain full ownership of your uploaded logbook content, data, and files (“Client Content”). By submitting or uploading Client Content, you grant Spitfire a non-exclusive, worldwide, royalty-free license to use, store, reproduce, format, modify, distribute, and display such Client Content solely for the purpose of providing and improving the Services.

You represent and warrant that:

• You own or have lawful rights to use the Client Content;
• The Client Content does not infringe the intellectual property, privacy, or publicity rights of any third party;
• The Client Content complies with all applicable laws and these Terms.

Spitfire reserves the right to remove or refuse any Client Content at its sole discretion.

6. Acceptable Use Policy

You agree to use the Services only for lawful and intended purposes. You may not:

• Post, upload, or transmit content that is unlawful, defamatory, infringing, harmful, or abusive;
• Attempt to gain unauthorized access to Spitfire systems or user accounts;
• Reverse-engineer, decompile, or disassemble any aspect of the Services;
• Use automated tools (bots, scrapers) to extract data without authorization;
• Use the Services in any way that could damage, disable, overburden, or impair the infrastructure;
• Misrepresent your identity or impersonate any person or entity.

Violation of this policy may result in suspension or termination of your account.

7. Payment Terms

All payments must be made in full at the time of purchase, unless otherwise stated in writing. Accepted payment methods will be specified on the Site. Pricing is subject to change without notice.

Unless otherwise agreed in writing:

• All sales are final and non-refundable;
• Charges are exclusive of applicable taxes, which will be added where required by law;
• You agree to pay all fees and taxes in connection with your use of the Services.

Failure to pay may result in suspension or termination of your account.

8. Intellectual Property Rights

All intellectual property related to the Services, including but not limited to all software, technology, content, branding, logos, images, layout, graphics, code, text, and documentation, are owned or licensed by Spitfire and protected by intellectual property laws.

Except as expressly authorized in writing, you may not:

• Copy, modify, distribute, display, perform, or create derivative works based on the Services;
• Use Spitfire trademarks without written permission;
• Reproduce or republish any portion of the Services for commercial purposes.

Spitfire grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Services solely in accordance with these Terms.

9. Privacy and Data Security

Your privacy is important to us. Our collection, use, and protection of Client Data is governed by our Privacy Policy, available at [Insert Privacy Policy URL].

By using the Services, you consent to the data practices described therein, including:

• The collection of logbook and account data for service delivery;
• Use of third-party vendors for processing and hosting;
• Retention of anonymized or aggregated data for performance analytics and service improvement.

You acknowledge that no system is fully secure and agree to notify us promptly of any suspected data breaches.

10. Third-Party Links and Services

The Site or Services may contain links to third-party websites or tools. Spitfire is not responsible for:

• The availability or content of third-party sites;
• The privacy practices or terms of third parties;
• Any loss or damage arising from your dealings with such third parties.

Your interactions with third-party services are governed by their respective terms and policies.

11. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPITFIRE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• NON-INFRINGEMENT;
• ACCURACY OF DATA OR RESULTS;
• CONTINUOUS OR ERROR-FREE OPERATION.

Spitfire does not guarantee that your logbook will meet the standards of any specific airline, regulatory body, or hiring organization.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPITFIRE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF INCOME, OPPORTUNITY, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

SPITFIRE’S TOTAL LIABILITY TO YOU UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF:

• ONE HUNDRED U.S. DOLLARS ($100), OR
• THE AMOUNT YOU PAID TO SPITFIRE FOR SERVICES IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM.

13. Indemnification

You agree to defend, indemnify, and hold harmless Spitfire and its officers, employees, affiliates, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the Services;
• Your violation of these Terms;
• Your infringement of any intellectual property or rights of a third party.

14. Termination and Suspension

Spitfire reserves the right, in its sole discretion, to:

• Suspend or terminate your access to all or part of the Services at any time, with or without notice;
• Delete your account and any associated data, except where retention is required by law or permitted by our Privacy Policy;
• Enforce any legal remedy in the event of your breach of these Terms.

All provisions of these Terms that by their nature should survive termination shall survive, including ownership, disclaimers, indemnity, and limitations of liability.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Illinois, without regard to conflict of laws principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through:

• Informal Negotiation: First attempt to resolve any dispute through informal discussions.
• Binding Arbitration: If unresolved, disputes shall be submitted to final and binding arbitration in Chicago, Illinois, in accordance with the rules of the American Arbitration Association. Judgment on the arbitration award may be entered in any court having jurisdiction.

You waive any right to bring claims as part of a class or representative action.

16. Miscellaneous

• Entire Agreement: These Terms constitute the full agreement between you and Spitfire.
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
• Waiver: Failure to enforce any right does not constitute a waiver of future rights.
• Assignment: You may not assign these Terms without prior written consent. Spitfire may assign them without restriction.
• Force Majeure: Spitfire shall not be liable for delays or failures resulting from causes beyond our control.

17. Changes to Terms

Spitfire reserves the right to revise these Terms at any time. Changes become effective upon posting to the Site. Your continued use of the Services after changes are posted constitutes acceptance.

18. Contact Us

For any questions or notices, please contact:

Spitfire Elite Consulting
Email: info@spitfireelite.com

Thank you for choosing Spitfire Elite Consulting — empowering pilots with unmatched professionalism and presentation.